We only follow the shipping information provided at checkout. We are not liable for lost, held, damaged packages, or delivery errors because of incorrect shipping address.
All order confirmations are sent to our customer's email addresses immediatelyto confirm the purchase and shipment address.
If you incorrectly enter your address, email firstname.lastname@example.org to request a change. If your order ships before customer service is able to respond to your email, we are not liable for any delivery errors and you would need to then contact the post office directly.
We love our supporters and want you to be completely satisfied with your purchase Email us at email@example.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.
Customers are responsible for all shipping charges. Shipping and handling charges are nonrefundable.
Please include your order number and take note of the return tracking number.
Send firstname.lastname@example.org an email with a photo of the damaged item(s) within 30 days of receiving your item and you will receive a refund. We are unable to replace lost or stolen items.
You cannot cancel your order once your item has shipped. If you would like to cancel your order before your item ships, email email@example.com. If they reply to your email before your package is shipped, they can cancel your order. We are not responsible for an order once it ships.
If a part of your item has broken within the 30 day money-back period, you will have the choice between a refund or an entire new item being sent to you. If a part breaks after 30 days, we are not responsible for replacement or refund. For instance, if the lid of a tumbler cracks, we cannot only replace the lid and will send you a whole new one free within 30 days. After 30 days, you would have to buy yourself an entire new one, we do not sell parts.
Gerard Ecker grew up in New York, USA frequently visiting the beautiful Atlantic Ocean. He got to see first hand the devastation one-time use plastic had on marine animals and he wanted to do something about. He had an idea. What if he could make a way for people to shop for eco-friendly products and jewelry that reminded them of the ocean WHILE raising money, hosting beach clean ups, and leading education initiatives? Therefore, Ocean and Company was born! Read more on our About Us page!
Thank you for contacting us via Facebook messenger! Our Facebook messenger is only used for browsing products, rating products, and tracking your order. If you would like to chat with a real person, email firstname.lastname@example.org.