Help Center

FAQ

Shipping

Where do Ocean & Co products ship from?

How much is shipping?

How long does shipping take?

How do I track my order?

What should I do if I entered the wrong shipping address?

Additional International Shipping Fees

Returns

How do I return something?

What should I do if my item(s) is broken or damaged?

How can I cancel my order?

Only a part of my item broke- what do I do?

Can I return a Mystery Item?

Can I make a return from a sale item?

Wholesale Questions?

Interested in being an Ocean & Co retailer?

Ambassador Program

I am having trouble logging into the ambassador only collection?

How long does it take for my ambassador application to be approved?

General Questions

How can I unsubscribe from emails?

Who is Ocean and Company?

How do I see how many O&Co points I have?

Can I call customer service?

Why is no one answering my Facebook message?

Why won't my discount code work?

Is O&Co safe?